ACCC takes Harvey Norman franchisees into court

Harvey Norman franchisees are embroiled in a legal dispute with the Australian Competition and Consumer Commission over refund and guarantee rights offered by the stores in a case that serves as a warning to the majority of retailers who continue to get refunds wrong.

The consumer watchdog has brought proceedings in the Federal Court in Sydney against 11 Harvey Norman franchisees for allegedly misrepresenting consumer rights.

The Harvey Norman franchisees are Avitalb and Mandurvit, both located in Western Australia, Bunavit, Ipavit and Oxteha, located in Queensland, Camavit and Gordon Superstore both located in New South Wales, HP Superstore and Salecomp, both located in Victoria and Launceston Superstore and Moonah Superstore, both located in Tasmania.

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