Telstra Technicians take control of Customer Computers

As of today Telstra will now have remote access to customer computers and smartphones.

Telstra today announced it's help desk consultants will now have remote access to computers and smartphones to fix common technical support issues.
The service will allow staff to get inside the computer and fix things themselves rather than troubleshoot with customers with limited technical knowledge.

Remote access tool was one of many changes being implemented as a result of feedback programs involving more than 700,000 Australians.
Trials reveal this new approach reduces the average time it takes to resolve support issues and will increase the number of cases resolved on the first call

Information security experts have warned that handing control of computers to anonymous Telstra IT workers was not a good idea.

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Would you allow a Telstra worker to login remotely to your computer or smartphone? Read full article.