ACCC cleans up online shopping rights
Tuesday 4 June 2013 @ 12.00 p.m. | Corporate & Regulatory
Several online businesses have clarified terms and conditions that could mislead consumers about their rights following action by the Australian Competition and Consumer Commission (ACCC), reported in a Media Release from the ACCC.
In September 2012, the ACCC joined international consumer protection agencies in an internet sweep focusing on the fine print in online shopping. The sweep was organised by the International Consumer Protection Enforcement Network (ICPEN).
The ACCC reviewed 450 websites for terms and conditions that were ambiguous and identified a small group that were mostly likely to confuse shoppers, particularly about their rights under the consumer guarantees provisions of the Australian Consumer Law.
Following contact by the ACCC, nine businesses made changes to their online terms to provide greater clarity for consumers.
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